Our Team

Craig James

Group CEO

Craig has over 20 years of experience in payments and e-money having held Head of Compliance, Compliance Director and Global MLRO positions. 

He is a highly experienced regulatory specialist for both European and International companies. He has partnered in the launch of one of the largest pre-paid schemes in the UK and with many global payment organisations helping them successfully expand into Europe.   

He brings considerable business experience, along with a full understanding balancing risk management, regulation and performance.  He is also an experienced facilitator, trainer and mentor for senior compliance officers in a range of organisations, including Financial Regulators. 

Craig was Chairman of the prepaid industry body ‘PrePaid International Forum’, which liaises with, and educates, regulators worldwide on the intricacies of e-money as well as providing support and education to proponents of prepaid throughout the world.

Sue Hinchliffe

Group MD

Sue has worked in financial services for 25 years, delivering significant savings and performance improvements to financial organisations through developments in their frameworks and procedures. She has partnered with some of the world’s leading financial organisations, in projects to support strategy development for a well-known banking group, guide and inform strategy for a regulator in a newly established financial centre, and to facilitate leadership development in a world-class investment bank to name just a few.

Sue ensures that our values remain core to our client partnerships, our track record and service distinction are maintained and that market needs remain central to our services.

Nigel Reed

Chief Operations Officer

With 25 years of experience within financial services, Nigel has a proven ability to deliver regulatory advice in a commercially viable manner.

As Head of the Consultant team, Nigel has exceptional knowledge in his field, including unrivalled success with his team in regulatory authorisations, and any other aspect of compliance in the e-money and payments space.  He is a proven trainer and compliance auditor, and he is now also a Director of the industry representative body PIF (Prepaid International Forum).

Nigel’s ability to educate and engage with clients to deliver practical and often innovative solutions to complex business models has generated excellent feedback from our clients.

Mariangela Marchetti

Operations Director

Mariangela is our Operations Director and has supported and led more e-money and payments authorisations in Europe than anyone else in the market.  She is highly respected and recommended by clients across the world and has successfully delivered some of the most innovative and challenging projects.

In 2012 Mariangela joined Neopay from a successful career in risk and fraud within the payments and gaming industries, having worked for PayPal and PokerStars. She is also qualified in both marketing and corporate communication, enabling her to bring a wider perspective to her client support.  She combines a solid understanding of business and regulatory compliance, delivering workable solutions to her clients.