Our Team

Craig James

Group CEO

Craig has over 20 years of experience in payments and e-money having held Head of Compliance, Compliance Director and Global MLRO positions. 

He is a highly experienced regulatory specialist for both European and International companies. He has partnered in the launch of one of the largest pre-paid schemes in the UK and with many global payment organisations helping them uccessfully expand into Europe.   

He brings considerable business experience, along with a full understanding balancing risk management, regulation and performance.  He is also an experienced facilitator, trainer and mentor for senior compliance officers in a range of organisations, including Financial Regulators. 

Craig was Chairman of the prepaid industry body ‘PrePaid International Forum’, which liaises with, and educates, regulators worldwide on the intricacies of e-money as well as providing support and education to proponents of prepaid throughout the world.

Sue Hinchliffe

Group MD

Sue has worked in financial services for 25 years, delivering significant savings and performance improvements to financial organisations through developments in their frameworks and procedures. She has partnered with some of the world’s leading financial organisations, in projects to support strategy development for a well-known banking group, guide and inform strategy for a regulator in a newly established financial centre, and to facilitate leadership development in a world-class investment bank to name just a few.

Sue ensures that our values remain core to our client partnerships, our track record and service distinction are maintained and that market needs remain central to our services.

Nigel Reed

Chief Operations Officer

With 25 years of experience within financial services, Nigel has a proven ability to deliver regulatory advice in a commercially viable manner.

As Head of the Consultant team, Nigel has exceptional knowledge in his field, including unrivalled success with his team in regulatory authorisations, and any other aspect of compliance in the e-money and payments space.  He is a proven trainer and compliance auditor, and he is now also a Director of the industry representative body PIF (Prepaid International Forum).

Nigel’s ability to educate and engage with clients to deliver practical and often innovative solutions to complex business models has generated excellent feedback from our clients.

Scott Dawson

Commercial Director

With over 17 years of experience in payments, Scott brings extensive expertise in fraud management, compliance and business development to the Neopay team. 

Highly respected within the market, Scott joined Neopay after being extensively involved with the initial development of successful businesses such as NETELLER and PSI-Pay, as well as managing a large portfolio a high-risk/high volume partners for ClickandBuy. Having established and managed teams dedicated to fraud management, compliance and identity verification, he then moved into a business development role so that he could use his experience to not only help create strong internal controls, but also provide commercial viability and growth for his clients. 

Mariangela Marchetti

Operations Director

Mariangela is our Operations Director and has supported and led more e-money and payments authorisations in Europe than anyone else in the market.  She is highly respected and recommended by clients across the world and has successfully delivered some of the most innovative and challenging projects.

In 2012 Mariangela joined Neopay from a successful career in risk and fraud within the payments and gaming industries, having worked for PayPal and PokerStars. She is also qualified in both marketing and corporate communication, enabling her to bring a wider perspective to her client support.  She combines a solid understanding of business and regulatory compliance, delivering workable solutions to her clients.

Shaun Zaranyika

Relationship Manager

With a solid background in relationship management that spans over 10 years, Shaun has a unique and creative approach to problem solving and is exceptionally capable at formulating innovative solutions and building successful professional relationships.

During his time with a boutique wealth management firm, he spearheaded some of their most successful partnerships within various investment markets and built a strong team of relationship focused individuals whose sole aim was client satisfaction and retention.