Leading Regulatory Compliance Specialists That Get Results

Founded in 2008, Neopay quickly became the market leading regulatory compliance specialist in the e-money and payments markets. Clients and other respected industry members soon began recommending us due to the quality of our work, our regulatory compliance expertise and our approach.

We now operate at the centre of these markets, influencing regulation for the benefit of members and consumers. We are active within the PrePaid International Forum, regularly speak and chair at industry events and provide workshops for industry members and those considering entering the market.

We assist various government departments, including HM Treasury and the Home Office, providing specialist knowledge and opinion on issues related to these industries.

Our Customers

Contact our team to see how our regulatory compliance specialists can help you


Why Choose Neopay?

We have a proven track record for succeeding with the ‘problem cases’ where other specialists had failed, reinforcing our reputation within the market as leading regulatory compliance specialists.

We also provide fixed and capped prices, which means all our projects are delivered in budget regardless of the amount of ad-hoc support our consultants provide.

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Compliance Consulting Services

We offer different levels of compliance solutions and support depending on your needs.

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Authorisation & Licensing

We have a 100% success rate in gaining authorisation.

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Compliance Development

We share our knowledge to help you achieve a successful compliance framework.

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Maintaining Compliance

Ongoing support with your compliance framework.

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Who Are Neopay?

Our consultant team are all experienced professionals with a background in financial services and payments. It includes individuals who have assisted with more UK payments and e-money authorisations than anyone else in the market.

We also don’t have sales people –instead you will be discussing your requirements with an experienced individual who knows how to deliver what you need. This means that your relationship with us begins with reliable advice from a market specialist.

Craig James

Group CEO

Craig has over 20 years of experience in payments and e-money having held Head of Compliance, Compliance Director and Global MLRO positions.

He is a highly experienced regulatory compliance specialist for both European and International companies. He has partnered in the launch of one of the largest pre-paid schemes in the UK and with many global payment organisations helping them successfully expand into Europe.

He brings considerable business experience, along with a full understanding balancing risk management, regulation and performance. He is also an experienced facilitator, trainer and mentor for senior compliance officers in a range of organisations, including Financial Regulators.

Craig was Chairman of the prepaid industry body ‘PrePaid International Forum’, which liaises with, and educates, regulators worldwide on the intricacies of e-money as well as providing support and education to proponents of prepaid throughout the world.

Sue Hinchliffe

Group MD

Sue has worked in financial services for 25 years, delivering significant savings and performance improvements to financial organisations through developments in their frameworks and procedures.

She has partnered with some of the world’s leading financial organisations, in projects to support strategy development for a well-known banking group, guide and inform strategy for a regulator in a newly established financial centre, and to facilitate leadership development in a world-class investment bank to name just a few.

Sue ensures that our values remain core to our client partnerships, our track record and service distinction are maintained and that market needs remain central to our services.

Nigel Reed

Group COO

Nigel joined Neopay from a successful career working within some of the leading e-money and payment providers in the world, including Neteller and a number of international banking groups.

With 25 years of experience within financial services, Nigel has a proven ability to deliver regulatory advice in a commercially viable manner.

As Head of the Consultant team, Nigel has exceptional knowledge in his field, including unrivalled success with his team in regulatory authorisations, and any other aspect of compliance in the e-money and payments space, as well as being a proven trainer and compliance auditor.

Nigel’s ability to educate and engage with clients to deliver practical and often innovative solutions to complex business models has generated excellent feedback from our clients.

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